Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") explains how pl111 ("pl111", "we", "us", "our") collects, uses, stores, protects, and shares personal information about individuals ("you", "Player", "User") who access or use the pl111 online gaming platform available at pl111.net (the "Platform"), including all associated websites, mobile-optimized pages, games, promotions, and support services.

pl111 is committed to protecting your privacy and handling your personal data responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission of the Philippines.

This Policy applies to all personal data that pl111 processes in connection with your use of the Platform, whether you are a registered player, a visitor brows ing the site, or a person who contacts our support team. It does not apply to third-party websites or services that may be linked to or from the Platform.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, pl111 is the personal information controller responsible for the personal data collected through the Platform.

If you have any questions about how pl111 handles your personal data, or wish to exercise any of your data subject rights described in this Policy, you may contact our Data Protection Officer ("DPO") using the details provided in Section 14 of this Policy.

pl111 has appointed a Data Protection Officer in accordance with the requirements of the National Privacy Commission. Our DPO oversees all data protection matters, including compliance monitoring, staff training, and the handling of data subject requests and complaints.

3 Data We Collect

pl111 collects the following categories of personal data in the course of providing the Platform and its associated services:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Nationality and country of residence
• Username and password (stored in encrypted form)

3.2 Contact Data

• Email address
• Philippine mobile number
• Residential address (barangay, city or municipality, province, postal code)

3.3 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, PhilSys national ID, UMID, SSS card, driver's license)
• Proof of address documents
• Proof of payment method ownership where required
• Selfie or liveness verification image where required by our KYC provider

3.4 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash account number, bank account details, e-wallet reference numbers) — note that full payment credentials are processed by our payment providers and are not stored by pl111
• Account balance history
• Bonus and promotion redemption records

3.5 Gaming Activity Data

• Game session logs, including games played, wager amounts, and outcomes
• Sports betting selections and results
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

3.6 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Session timestamps and duration
• Cookies and similar tracking technologies (see Section 10)

3.7 Communications Data

• Records of your communications with pl111 customer support, including live chat transcripts and email correspondence
• Feedback and survey responses where voluntarily provided

4 How We Collect Your Data

pl111 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to surveys, or participate in promotions.
• Automatically — through cookies, web beacons, and similar technologies when you browse or use the Platform. See Section 10 for details.
• From third-party service providers — including KYC verification partners, payment processors (such as GCash, Maya, BPI, BDO, and other Philippine payment providers), and fraud detection services, who may share data with us as part of their service delivery.
• From publicly available sources — where necessary for fraud prevention or regulatory compliance, pl111 may supplement your data with information from publicly available databases or regulatory watchlists.

5 How We Use Your Data

pl111 uses your personal data for the following purposes:

pl111 does not use your personal data to make fully automated decisions that produce significant legal effects on you without human review. Where automated processing is used for fraud detection or responsible gaming monitoring, a pl111 compliance team member reviews flagged cases before any account action is taken.

6 Legal Basis for Processing

pl111 processes your personal data on the following legal grounds under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Performance of a contract: Processing is necessary to create and manage your pl111 account, process transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing is necessary for pl111 to comply with obligations under Philippine law, including KYC requirements, AML regulations, and data retention mandates.
• Legitimate interests: pl111 processes certain data to protect the security of the Platform, prevent fraud, conduct analytics, and improve the overall player experience, where such interests are not overridden by your data protection rights.
• Consent: Where pl111 sends you direct marketing communications about promotions and offers, we do so on the basis of your consent. You may withdraw consent at any time by contacting our support team or using the unsubscribe option in our communications.

7 Data Sharing & Disclosure

pl111 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors and e-wallet providers — including GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph, and other Philippine payment partners, to process deposits and withdrawals.
• KYC and identity verification providers — to verify your identity and age in compliance with regulatory requirements.
• Game software providers — who may receive session and gameplay data necessary to deliver their licensed games on the Platform.
• Fraud prevention and AML compliance partners — who assist in detecting and preventing financial crime and platform abuse.
• Cloud hosting and infrastructure providers — who store and process data on pl111's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities — including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities, where disclosure is required by law or court order.
• Professional advisors — including lawyers, auditors, and accountants, where necessary and subject to professional confidentiality obligations.

All third-party service providers engaged by pl111 are contractually required to handle your personal data in accordance with the Data Privacy Act of 2012 and to implement appropriate security measures.

8 Data Retention

pl111 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Active account data: Retained for the duration of your account with pl111.
• Transaction and financial records: Retained for a minimum of five (5) years following the transaction date, in compliance with Philippine AML and tax record-keeping requirements.
• KYC documentation: Retained for a minimum of five (5) years following account closure or the last transaction, whichever is later.
• Customer support records: Retained for up to three (3) years following the resolution of the relevant support interaction.
• Marketing consent records: Retained for the period of consent and for up to one (1) year following withdrawal of consent.
• Technical and device logs: Retained for up to twelve (12) months from collection, unless required for an ongoing investigation or legal proceeding.

Upon expiry of the applicable retention period, pl111 will securely delete or anonymize your personal data in accordance with recognized data destruction standards.

9 Security Measures

pl111 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the Platform.
• Encryption at rest for sensitive personal data stored in pl111's database systems.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Multi-factor authentication for internal administrative systems.
• Regular penetration testing and security vulnerability assessments conducted by independent security specialists.
• Comprehensive security incident response procedures, including mandatory breach notification protocols aligned with NPC requirements.
• Staff training on data protection and information security obligations.

While pl111 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your pl111 account and to notify us immediately at [email protected] if you suspect any unauthorized use of your account.

10 Cookies & Tracking Technologies

The pl111 Platform uses cookies and similar tracking technologies to provide a functional, secure, and personalized experience. Cookies are small text files stored on your device when you visit the Platform.

pl111 uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the Platform to function. They include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Performance and analytics cookies: These help pl111 understand how players use the Platform, which pages are most visited, and where technical errors occur. Data collected is aggregated and not used to identify individual users.
• Functional cookies: These remember your preferences such as language settings and responsible gaming tool configurations to personalize your experience.
• Marketing cookies: Used only with your consent to track your activity for the purpose of delivering relevant promotional content within the Platform.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be refused without preventing your use of the Platform entirely.

11 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pl111:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed. This Policy fulfils that obligation.
• Right of access: You may request a copy of the personal data pl111 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pl111's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on pl111's legitimate interests.
• Right to data portability: You may request that pl111 provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to lodge a complaint: If you believe pl111 has processed your personal data in violation of the Data Privacy Act, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, please contact pl111's Data Protection Officer at [email protected]. We will respond to verified data subject requests within thirty (30) days in accordance with NPC guidelines. We may need to verify your identity before processing your request.

12 Children & Minors

The pl111 Platform is strictly intended for adults aged 21 years and above, consistent with the minimum legal gambling age in the Philippines. pl111 does not knowingly collect personal data from persons under the age of 21.

pl111 employs age verification measures during the registration process and through KYC checks to prevent underage use. If pl111 discovers or has reasonable grounds to believe that personal data has been collected from a person under 21, we will promptly suspend the relevant account, delete the collected data where legally permissible, and take appropriate remedial action.

Parents or guardians who believe that a minor may have registered or provided personal data to pl111 are urged to contact us immediately at [email protected] so that we can investigate and take appropriate action.

13 Changes to This Privacy Policy

pl111 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory guidance. The "Last Updated" date at the top of this Policy will be revised accordingly.

Where changes are material — meaning they significantly affect how your personal data is processed or your rights as a data subject — pl111 will notify you by email to your registered address or through a prominent notice on the Platform prior to the changes taking effect. For non-material updates, continued use of the Platform following the updated Policy's effective date constitutes acceptance.

We encourage you to review this Policy periodically to stay informed about how pl111 protects your information.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or pl111's handling of your personal data, please contact our Data Protection Officer through the following channel:

If you are not satisfied with pl111's response to your privacy concern, or if you believe that pl111 has processed your personal data in violation of the Data Privacy Act of 2012, you have the right to file a complaint directly with the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the NPC's official website.

This Privacy Policy was last reviewed and updated on 1 January 2026. The most current version will always be available at pl111.net/privacy-policy.